972-708-5145 After-hours Emergencies Only
P.O. Box 660054
Dallas, TX 75266-0054
4004 Main St.
Steven L. Santos
Monday - Friday
7:30 am - 5:00 pm
Welcome to the City of Rowlett's Utility Billing
Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.
We are the principal business office of the City and are responsible for the billing and collection efforts for water
fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.
The services provided by the department include:
Albertson's drop box: In an effort to use our resources and staff time more efficiently we will be picking up the Albertson’s drop box payments twice a week. Please be sure to place your payment in the box well ahead of the due date to avoid any late penalties or disconnection. Thank you.