Welcome to the City of Rowlett's Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.

We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.

Services
The services provided by the department include:

• Initiation and disconnection of utility accounts
• Monthly reading of water meters
• Monthly billing of water, sewer, trash and drainage
• Collection of utility payments through various methods
• Issuance of landfill passes

 

Albertson's drop box: In an effort to use our resources and staff time more efficiently we will be picking up the Albertson’s drop box payments twice a week. Please be sure to place your payment in the box well ahead of the due date to avoid any late penalties or disconnection. Thank you.