To report an emergency, or a crime in progress, call 9-1-1.
4401 Rowlett Rd.
The Communications Center is staffed 24 hours a day, seven days a week. For non-emergency police assistance, please call the center directly at 972-412 6200, Option 1.
The Communications Center is where all 9-1-1 and non-emergency police
calls are received. Using computer-aided dispatch (CAD) software, Communications officers prioritize calls and relay information to emergency responders via an 800 MHz, trunked radio system. They also dispatch for Animal Services
and are responsible for activating the weather emergency sirens in the event of severe weather in the area.
All 14 Communications Officers hold certifications for Emergency Medical Dispatch pre-arrival medical instructions, state telecommunicator and National and Texas Crime Information Center (NCIC / TCIC) database licenses.
Center Equipment and Staff
The Communications Center is equipped with a Phase II E9-1-1 system capable of displaying both a telephone number and the general location of a wireless caller as well as the address of a landline call to 9-1-1. The center utilizes a Code Red broadcast system that can transmit thousands of outgoing calls to notify registered residents of emergency situations, weather events or items of interest in the area.
Beth English is the Communications Director. She may be contacted at 972-412-6148 or by Email